When you place an order with us, you will have a choice of flat rate options:
Economy Delivery (3-7 working days*) - £2.99
Standard Delivery (3-5 working days*) - £3.99
Next Day Delivery (1 working day*) - £6.99
Standard Delivery (3-5 working days*) - £9.99
Rest of the World:
Standard Delivery (5-7 working days*) - £10.99
Allow 1-2 working days for us to process your order. Every order is fully tracked so you can know exactly where your parcel has been and when it is expected to arrive. It is the buyer's responsibility to provide the correct shipping information.
We cannot always guarantee next day delivery as there may be factors out of our control concerning the courier. However, we work diligently to make sure you get your box in gift condition and on time, and our deliveries have a high success rate. You can always fully track your package via your account or courier confirmation email.
All EU and International orders will be tracked and you will need to sign for them. Delivery will take 3 to 5 working days in the EU and 5-7 working days for the rest of the world. We are not responsible for any customs fees. If there are any discrepancies with your order, you can always contact us and we'll be happy to help.
We want you to love our gift boxes! If you are not happy with your box, feel free to contact us. Every gift box is made to order and personalised, and we will always take great care to make sure your gift box gets to you in the best condition. You may return unopened items within 14 days of delivery for a full refund.
We'll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have a PayPal account, they can cover your returns postage costs. Justactivate the service here, otherwise you will have to cover shipping costs. Please notify us of any discrepancies or faults within 48 hours of receiving your order.
How to make a Return
Contact Us with your order number and details about the product you would like to return. Please supply any relevant pictures about the item you would like to return. A member of our team will respond as quickly as possible with further instructions on how to return the item(s) from your order. We can reject return requests if the gift box has been opened, not sent in a good condition or has items missing.
You should expect to receive your refund within four weeks of shipping your package to the return address, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days--sooner with other payment methods).
We create stationery and enamel pin gift boxes in a variety of ways to give you as much choice and a unique experience.
Here's a list of some of the boxes we do and what they're all about:
This is a cute little desk refresh. We always lose our pens, pencils and erasers so easily throughout the year. It's always great to have a little 'boost' to keep you organised and on top!
Mystery Gift Boxes:
These boxes are for the adventurous, they are filled with stationery or enamel pins that are chosen at random.
They are picked from the stock that we already sell, but you'll get a surprise of what's inside--as we know some of you love that!
Fill a Box:
This is a gift box with a fixed price and you pick from the select stationery and enamel pins.
It's our most popular gift box option as you get a box that you control what goes inside and for a great price. All in all, whatever you pick, the price stays constant.
Create Your Own Box:
This box offers flexibility to pick stationery and enamel pins to your heart's content. The price of every item is shown alongside the options and the total is visible and updated as you go or when you add to cart.
Which is the right gift box for me?
It's totally up to you! If you love most of the things in our store and don't mind what you get, then a Mystery Gift Box is just right for you.
A Booster Box is perfect for a little desk refresh every now and again.
With the Fill a Box feature, having a set box of goodies is perfect for anyone who wants choice and great value combined.
Create Your Own Box provides flexibility and freedom. It's also great for those who want to create something really special and personalised--especially if it's a gift for someone else!
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