General Shipping Info
We only ship to addresses in the UK for now, but we plan to expand for the future!
When you place an order with us, you will have a choice of flat rate options:
Economy Delivery (3-7 working days) - £2.99
Standard Delivery (2-3 working days) - £3.99
Next Day Delivery (1 working day) - £6.99
Free Delivery for all orders over £20
Allow 1-2 working days for our team to process your order. Every order is fully tracked so you can know exactly where your parcel has been and when it is expected to arrive. It is the buyer's responsibility to provide the correct shipping information.
We cannot always guarantee next day delivery as there may be factors out of our control concerning the courier. However, we work diligently to make sure you get your box in gift condition and on time, and our deliveries have a high success rate. You can always fully track your package via your account or courier confirmation email.
We want you to love our gift boxes! If you are not happy with your box, feel free to contact us. You may return unopened items within 14 days of delivery for a full refund. We'll also cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have a PayPal account, they can cover your returns postage costs. Just activate the service here. Please notify us of any discrepancies or faults within 48 hours of receiving your order.
How to make a Return
Login in to your account and go to 'View My Completed Orders' and follow the instructions. Alternatively, Contact Us with your order number and details about the product you would like to return. Please supply any relevant pictures about the item you would like to return. A member of our team will respond as quickly as possible with further instructions on how to return the item(s) from your order.
You should expect to receive your refund within four weeks of shipping your package to the return address, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the courier (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days--sooner with other payment methods).